Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list?
Feel free to contact us at contact@avenelle.com
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your AVENELLE. Please reach out to contact@avenelle.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry. AVENELLE packages don’t include return slips. Just reach out to contact@avenelle.com and we’ll help you place your return or exchange. We can send you by email a return label ready for download / print.
What’s your return policy?
We accept returns up to 30 days after delivery, if the item is unused or lightly opened and in its original condition, and we will refund the full order amount.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to contact@avenelle.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@Avenelle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@avenelle.com and we’ll be sure to get you the AVENELLE you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to contact@avenelle.com
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@avenelle.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.avenelle.com the return policy applied of the shop where you did purchase the product.
Ecapital Retailing LLC
1317 Edgewater Dr #3936 Orlando, Florida 32804
+1 205-896-5880
Customers in the UK may contact:
Ecapital Retailing LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
+44 7451 275900
contact@Avenelle.com
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